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SureFast Mortgage Corp
CUSTOMER PRIVACY
STATEMENT
(February 2008)
SUREFAST MORTGAGE CORP is committed to protecting the privacy and security of our customers’ personal information and ensuring the accuracy of such information. We collect and maintain information about you to enable us to complete your loan transaction, conduct our business in a manner consistent with federal and state laws and regulation, provide you with information and offers on products to meet your future needs, and satisfy legal requirements. We will give you a new Customer Privacy Statement whenever we change our privacy policies and practices.
This Customer Privacy Statement Describes and explains how
This policy principally governs SUREFAST MORTGAGE’s use of non-public personal customer information. Non-public personal information is defined in applicable law and generally means financial information that is identified with you that is not obtainable from a public source. For example, you credit information is non-public information. In contrast, the fact that you have a mortgage loan with us or another lender is public information because your deed of trust or mortgage is available from public government records. Non-public information includes any list, description, or other grouping of customers that is created using non-public information (whether or not the list also includes public information). For example, a list of mortgage customers that includes current loan balances would be non-public. Non-public information does not include any list, description, or grouping that is created using only public information.
1. How We Obtain Personal Customer Information. In conducting our business, we collect and maintain various types of information about our customers. If we are unable to obtain such information from you, we may be prevented from providing you with a service and/or may be compelled to terminate a service that we are currently providing you. The types of information we collect and maintain include:
2. How We Use Your Personal Information. We use your personal information only for legitimate business purposes in a manner consistent with lending practices in compliance with applicable laws and regulations. We do not sell customer information (described above) to non-affiliated third parties for marketing purposes. The following summarizes the principal ways in with SUREFAST MORTGAGE uses such information.
a. Within SUREFAST MORTGAGE, we use your non-public personal information to:
i. Conduct our Business in a Safe and Sound Manner. For example, we use information gathered in loan applications to ensure that we underwrite or broker loans in a prudent manner consistent with federal and state lending regulations.
ii. Satisfy Legal Requirements.
b. With Unaffiliated Third Parties. SUREFAST MORTGAGE will sometimes disclose your personal information to companies or entities unaffiliated with SUREFAST MORTGAGE. This might occur in the following circumstances:
i. Third Party Services. On a confidential basis, we may disclose your personal information to companies that provide services to SUREFAST MORTGAGE, for example, data storage companies.
ii. Lenders, Title Companies, Escrow Companies, etc. On a confidential basis, we may disclose your personal information to lenders, title companies, escrow companies, etc. This information may be necessary to facilitate your loan transaction.
iii. Legal Requirements. We are sometimes required to disclose your personal information in order to comply with subpoenas, court orders, and legal reporting requirements.
iv. Credit Reporting Agencies. We may disclose information relating to our experience with you to credit reporting agencies and similar organizations.
v. Written Consent. We may disclose your personal information with your written consent, including when you give someone power of attorney or other authorization to act on your behalf.
vi. Business Transfers. We may disclose your personal information in connection with a proposed or actual sale or transfer of your loan to another company.
vii. Fraud Prevention. We may disclose your personal information to prevent fraud and unauthorized transactions, to resolve customer disputes, and, as necessary, to SUREFAST MORTGAGE’s regulators, attorneys, accountants, and auditors.
3. How to Limit Our Use Or Disclosure of Your Personal Information. As discussed above, from time to time, SUREFAST MORTGAGE will share your personal information with non-affiliated companies. If you would prefer that we not communicate your non-public personal information (other than transaction and experience information, which we are authorized to do under the Fair Credit Reporting Act), or that we not communicate your non-public personal information with non-affiliated parties, you may instruct us not to do so (“Opt Out Request”) by: calling us toll-free at (877) 889-7300, or by sending us a written request addressed to:
Louis Pugliese
SureFast Mortgage Corp
4201 N. 24th Street, Suite 150
Phoenix, AZ 85016
Please allow us about 60 days to process your request after receipt.
You request will not apply to: (a) disclosures of information regarding our experience with you, to the extent such disclosures are permitted by law (for example, information about your payment history disclosed to a credit bureau or lender purchasing your loan); (b) disclosures required by law; or (c) any specific disclosures which you consent to in writing. Your Opt Out will remain effective until revoked by you.
4. Protecting Personal Customer Information From Unauthorized Access. Safeguarding your personal information is important at SUREFAST MORTGAGE. We maintain systems, policies and procedures to protect your personal information from being accessed by unauthorized persons. We limit employee access to personal customer information to those with a legitimate business reason for such access. We will retain your personal information only as long as necessary to handle your loan transaction, conform to safe and sound banking practices, or satisfy legal requirements. We train our employees in our privacy policy and procedures, and they are held accountable for adhering to them.
5. Accuracy of Customer Information. If you believe that any such information is inaccurate or incomplete, please contact us and we will take appropriate action to correct or amend our records. If you wish to review information regarding your loan with us, please contact your mortgage broker or call us toll free at (877) 889-7300.